UPAYA PENINGKATAN KUALITAS KINERJA PELAYANAN KESEHATAN APARATUR SIPIL NEGARA (STUDI IMPLEMENTASI PELAYANAN KESEHATAN DI PUSKESMAS KARANGMALANG KABUPATEN SRAGEN)

This article aims to determine the efforts improve quality of ASN health service performance and obstacles faced in improving services at Karangmalang Health Center, Sragen Regency. uses a descriptive qualitative empirical research method with sociological juridical approach. In this research, writer took location Public Based on results benchmark Regency are considered good satisfactory observed variables dimensions, namely (1) Tangibles (physical evidence), (2) Reliability (reliability), (3) Responsiveness (responsiveness), (4) Assurance (assurance), (5) Empathy (empathy). The services, theoretically there five factors measure services. There several weaknesses that need be addressed improved an effort namely: 1. dimension responsiveness is good, only lack dentists. not accordance Permenkes Number 75 2014, so for patients toothache hampered. 2. Limited stock generic drugs affordable by community. 3. no recruitment co-assistant staff intensive doctors, but accepts students from nursing department.